How to Open a Support Ticket in ServiceNow

ServiceNow is the ticketing system that Technology Resources uses to manage support requests.

While customers are encouraged to first review our Customer Resources Article Repository for potential solutions, there are many situations where additional assistance is needed. In these cases, customers can submit a ticket to request assistance with their IT related issues.

To ensure a smooth resolution process, please review our guide to initiating ServiceNow tickets. This guide includes best practices, ticket types, and severity definitions to facilitate the resolution of your issue.