Automating IT Requests

TRecs has seen an increase in automated IT support requests that lack the information needed to provide efficient support. These incomplete tickets result in delays, follow-up emails, additional approvals, and extended resolution times. Automated ticket creation processes should capture certain required information. This better ensures that tickets are routed to the correct team and that your request can be more efficiently handled. The more information included up front, the faster we can resolve your issue. 

Find out more about Automating IT Requests on the TRecs SharePoint site.